Privacy Policy

About this policy

This Privacy Policy explains how Rally Boxing collects, uses, discloses, and protects personal information when you visit rallyboxing.com, join our mailing list, contact us, place an order, or otherwise interact with Rally Boxing.

Rally Boxing is based in Malaysia. By using the website or providing personal information to us, you acknowledge the practices described in this policy.

Information we collect

We may collect information that you provide directly, including:

• your name, email address, telephone number, billing address, and delivery address;
• order details, product selections, sizes, returns, refunds, and customer-service correspondence;
• newsletter subscriptions, early-access registrations, and marketing preferences;
• account information if customer accounts are made available; and
• information you include when contacting us or submitting a request.

Payments are processed through Shopify and its payment partners. Rally Boxing does not receive or store complete payment-card numbers.

Information collected automatically

When you use the website, we and our service providers may automatically receive technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location, timestamps, and interactions with the website.

We may use cookies, pixels, local storage, and similar technologies to keep the website working, maintain carts and sessions, remember preferences, measure performance, prevent fraud, and understand how the website is used.

How we use information

We may use personal information to:

• process, fulfil, deliver, return, and refund orders;
• operate carts, checkout, customer accounts, and support;
• send order confirmations, delivery updates, service notices, and responses to enquiries;
• provide advertising, marketing, email communications, and information about products, releases, and promotions where you have requested them or where otherwise permitted by law;
• maintain website security, prevent abuse, detect fraud, and enforce our terms;
• analyse and improve our products, website, customer experience, and operations; and
• comply with legal, accounting, and regulatory obligations.

Relationship with Shopify

Our store is hosted and supported by Shopify. Shopify collects and processes personal information about your access to and use of the store so that it can provide, secure, maintain, and improve its ecommerce services. Information submitted through the store may be transmitted to Shopify and the third parties it works with to provide products, inventory, carts, checkout, payments, order management, fraud prevention, and related services.

Shopify may process information generated through your interactions with our store together with information it receives from other merchants and Shopify services where needed to provide enhanced features, protect its platform, prevent fraud, and improve its services. For processing performed independently by Shopify, Shopify is responsible for handling relevant privacy requests. You can learn more in the Shopify Consumer Privacy Policy.

Service providers

We may also share information with hosting, delivery, payment, communications, advertising, fraud-prevention, analytics, customer-support, professional, and technology providers where reasonably necessary for them to perform services for Rally Boxing.

We use Meta Platforms advertising and measurement services, including Meta Pixel and Conversions API, to understand whether advertising leads to visits, product interactions, checkouts, and purchases. Meta may receive device, browser, interaction, and transaction information in accordance with your applicable privacy choices. You can learn more in the Meta Privacy Policy.

When information may be disclosed

We do not sell personal information. We may disclose information to service providers, couriers, payment partners, professional advisers, regulators, law-enforcement bodies, or other parties where required to complete an order, protect Rally Boxing or others, comply with law, or respond to a lawful request.

If Rally Boxing is involved in a reorganisation, financing, merger, sale, or transfer of business assets, information may be disclosed as part of that transaction subject to appropriate safeguards.

International processing

Shopify and other service providers may process information outside Malaysia, including in countries where they or their service partners operate. Where information is transferred across borders, we take reasonable steps to use providers and arrangements designed to protect it in accordance with applicable law.

Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention, accounting, tax, dispute resolution, and legal compliance. Retention periods may differ depending on the type of information and applicable requirements.

Security

We use reasonable administrative, technical, and organisational measures intended to protect personal information. No website, transmission, or storage system can be guaranteed completely secure, and you should take care when sending information online.

Your choices and rights

Subject to applicable Malaysian law, you may ask to access or correct personal information we hold about you, withdraw consent where processing relies on consent, or ask questions about how your information is handled. Some requests may be limited where we must retain information for legal, security, or contractual reasons.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the message. Service communications relating to an order may still be sent when necessary.

Children

The website is not directed to children under 18, and we do not knowingly collect personal information from children without appropriate permission. If you believe a child has provided personal information to us, please contact us.

Third-party links

The website may link to third-party websites or services. Their privacy and security practices are governed by their own policies, and Rally Boxing is not responsible for those practices.

Changes to this policy

We may update this Privacy Policy when our services, providers, or legal obligations change. The revised version will be posted here with an updated date.

Contact

For privacy questions or requests, email info@rallyboxing.com or use our contact page.